COVID-19: A Message To Our Customers

COVID-19: A Message To Our Customers

Updated: 25 March 2020

At No1 Currency, we are at all times conscious of the health and safety of our customers, staff and the wider public. We strive to provide the safest possible operating environment for both our staff and customers and this includes specific measures introduced to help prevent the spread of COVID-19. We have taken the decision to close all of our Republic of Ireland stores for the protection of our customers, employees and the wider community.

Home delivery services will remain in operation. We will ensure to inform you if there is an update regarding these operations in the near future. All other travel money services have been paused until further notice. We apologise for any inconvenience caused, we hope to resume our normal service and welcome you back to our stores soon.

We would like to take this opportunity to ease any concerns around handling banknotes following misleading articles that appeared in the media linking the virus to cash. The World Health Organisation has gone on the record to confirm it did NOT say banknotes carry the virus and that it’s statements were misrepresented by certain elements in the media. The risk posed by handling a banknote is no greater than touching any other common surface, such as handrails, doorknobs or debit/credit cards.

The advice to staff and customers alike continues to be to practice regular hand hygiene when in contact with common surfaces. Not only is it safe to travel with cash, but it also makes good economic sense as travel money still offers guaranteed universal acceptance at your destination and excellent value relative to credit, debit and Pre-Paid cards.

We wish all of our customers and staff the best during this difficult time.

Thanking you for your valued business.

Yours sincerely,

The No1 Currency team

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